MrWin9 Privacy Policy

We collect information you give us directly, and information gathered automatically as you use the site:

• Account details — your name, date of birth, email, phone number, username and password.
• Verification records (KYC) — identity documents and proof of address needed to confirm your age and identity.
• Payment information — transaction details and the methods you use; we do not store full card numbers.
• Technical data — IP address, device and browser type, operating system and the pages you view.
• Communications — the messages you send to our support team.

We use your information to:

• Create, secure and manage your account.
• Verify your identity and confirm you are 18 or older.
• Process deposits, withdrawals and other transactions.
• Provide, personalise and improve our services.
• Send service messages and, where you have agreed, marketing.
• Detect and prevent fraud and meet our legal and regulatory obligations.
• Support responsible gambling, including limit and self-exclusion tools.

We use cookies and similar technologies to keep you signed in, remember your preferences, measure how the site is used and improve performance. You can control or delete cookies in your browser settings, though some features may not work properly without them. Our Cookie Policy explains this in more detail.

We do not sell your personal information. We may share it with:

• Payment providers and financial institutions, to process your transactions.
• Identity-verification and fraud-prevention partners.
• Game and technology providers that power parts of the service.
• Regulators, law enforcement or other authorities where the law requires it.
• Service providers who help us run the website, under strict confidentiality terms.

MrWin9 operates in part as an affiliate website and may earn a commission when you register or make a deposit through links on this site. Any tracking used for this purpose is limited to identifying the referral and never changes the price or terms you receive. You can read more in our affiliate disclosure in the footer.

We protect your information with technical and organisational measures, including SSL encryption for data in transit and restricted internal access. No method of transmission or storage is ever completely secure, so while we work hard to protect your data, we cannot guarantee absolute security. Please keep your login details private and use a strong, unique password.

We keep your personal information only as long as necessary to provide our services, meet legal, regulatory and anti-fraud obligations, and resolve any disputes. When it is no longer needed, we securely delete or anonymise it.

Some of our partners and systems may be located outside Australia. Where your information is transferred overseas, we take reasonable steps to ensure it is handled with protections consistent with the Australian Privacy Principles.

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct details that are inaccurate or incomplete.
• Request deletion of your data, where we are not required to keep it.
• Withdraw your consent to marketing at any time.
• Complain to us, or to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us using the details below.

If you have opted in, we may send you promotions and updates. You can unsubscribe at any time using the link in our emails or by contacting support. We will still send essential account and service messages that are not marketing.

MrWin9 is strictly for adults aged 18 or over. We do not knowingly collect information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.

Our site may link to external websites, including support services and payment providers. We are not responsible for the privacy practices of those sites, so please review their policies separately.

We may update this Privacy Policy from time to time. The “last updated” date at the top shows when it last changed. We will highlight significant changes on the site, and continuing to use MrWin9 after an update means you accept the revised policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact our support team through the site. If your concern relates to gambling harm, free and confidential help is available on 1800 858 858 or through Gambling Help Online.